Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
A new Analytics Portal consolidates existing reporting tools into one easy-to-use experience with faster performance, over 30 new metrics, and data visualizations. Key reports include device status, call performance, quality of service, and more.
Enhanced to track RingCentral app admin settings changes including adding or removing of administrators, company settings, data retention policy, and compliance export permissions.
Browsers and devices attempting to connect to RingCentral servers using a TLS v1.0 or TLS v1.1 connection will now be rejected to protect customer privacy and align with industry standards. Available for all RingCentral users, including Office, Pro, and Fax.
Admin Account UI refresh
Ongoing effort to give you a more consistent user experience. Available for all RingCentral users, including Office, Pro, and Fax.
1. Audit Trail is available on all editions, and is viewable by super admin and billing admins only.
Multi-site customers can now define different ‘operators’ per site so callers who press zero while listening to the auto-attendant can be routed to a site-specific operator.
Admins can now provision toll-free and local conferencing numbers in a total of 119 countries directly from the Admin Portal. Additional charges apply.
Update for Yealink T42S and T46S phones to fix critical bugs and provide support for shared lines. Impacted customers will receive additional maintenance window pre-notification.
New RingCentral customer support website at support.ringcentral.com comes with a new look and feel, access to important account information, service status, and support resources all in one place.