Highlights > August 2021
Release Notes

August 2021 Release Highlights

Ringcentral app
  • RingCentral app desktop, Version 21.3.20 (Release: August 13, 2021)
  • Group Call Pickup: If you're part of call group, you can now answer calls for other members if they aren't available to pick up the phone.
  • RingOut: Call out from another device of your choice, using your RingCentral caller ID.
  • Office hours settings: RingCentral app users can set their office hours within the app, making it easier to set your availability for inbound calls.
  • Allow and block list (beta): As an admin, you can add or block domains and email addresses from communicating with your company.
  • Click to dial Outlook support: A one-click shortcut from the Windows Outlook client opens the dial pad in the RingCentral app and automatically makes a call.
  • Send files from SharePoint: This new upload option allows you to send files in your message from your SharePoint cloud storage system.
  • RingCentral Meetings language support: Your RingCentral Meetings are now in the same language as your computer settings.
  • National Suicide Prevention Lifeline support: US customers can dial 988 to connect to the National Suicide Prevention Lifeline.
  • Advanced app details: View advanced app details in the "About RingCentral" section such as your video integration version, app domain, and more.
  • Telus RingCentral Video app: RingCentral Video is now available for all Telus branded signups.
  • BT RingCentral Video app: RingCentral Video is now available for all new British Telecom (BT) branded signups.
  • RingCentral app mobile, Version 21.3.20 (Release: August 13, 2021)
  • Advanced call management heads-up display (HUD) for mobile (closed beta): Empower receptionists and executive assistants to view colleagues' real-time availability and manage multiple incoming calls.
  • Microsoft Global Address List (GAL) and Google Directory contacts integration: Connect to your contacts from GAL and Google Directory for communicating across your entire organization.
  • Virtual video background support (RingCentral Video): Replace your background with a video file of your choice.
  • Screen share from Google Drive (RingCentral Video) (closed beta): Directly present files from your Google Drive without sharing your whole screen.
  • Sign in with Apple (iOS only): Use your Apple account to sign in or sign up for a free account.
  • National Suicide Prevention Lifeline support: US customers can dial 988 to connect to the National Suicide Prevention Lifeline.
  • RingCentral Video, Version 21.3.20 (Release: End of August)
  • Language and date format localization
  • Music support for screen sharing
  • Noise reduction improvements
  • Provide warning if user joins on Windows 7
  • Allow disabling meeting chat
  • RingCentral Rooms, Version 21.3.20 (Release: End of August)
  • Phone as controller [Android Rooms]
  • Phone as controller from a different network [Mac Rooms]
  • Participate in breakout rooms [Android Rooms, Windows Rooms]. Available in closed Beta.
  • Proximity share from RingCentral app [Mac Rooms]
  • App version forced upgrade [Windows Rooms]
  • MVP Core, Version 21.3 (Release: Early-August to end of September)
  • Admin Portal enhancements
    • Global header redesign: A simplified version that provides the ability to perform core tasks more efficiently.
    • Archiver settings and permissions: New settings for the admin and user levels providing more granular control.
    • Copy and assign a user extension using licenses
  • Permanent end user phone settings
    • Business hours
    • Call forwarding
    • Voicemail
Call Handling
  • Call Queue Manager enhancements
    • Added a “Messages” call queue manager permission which can be assigned to users who listen to call queue voicemails and return missed calls.
    • Increased the maximum number of managers per call queue from 15 to 50.
    • Renamed the call queue manager permission “Members Only” to “Member Management”.
    • Added a navigation link to the Analytics portal from the Call Queue Management portal which is displayed when the manager has at least one Analytics permission.
  • Call Queue message notification enhancements
    • Added the ability to specify if voicemail messages and/or received faxes should be included in email notifications.
    • Added the ability to specify if email notifications should be sent to both call queue managers and other email addresses or other email addresses-only.
Phone hardware
  • Added models available in the US, Canada, and the United Kingdom.
    • Poly desk phones; CCX 400, CCX 500, CCX 600, and CCX 700.
    • Yealink conference phone; CP930w.
    • Yealink DECT cordless phone; W69P.
  • Assisted provisioning added in the US, Canada, and the United Kingdom.
    • Yealink desk phone models; T53, T53W, T54W.
  • Analytics, Version 21.3.30 (Release: Mid-August)
Engage Digital
  • Engage Digital, Version 21.3.3 (Release: Mid-August)
  • Instagram Direct Messaging
    • Supports Instagram Direct Messaging as a source with bi-directional communication between IG DM and Engage Digital agents. Available in closed Beta.
  • WhatsApp Embedded Sign Up
    • A new API which streamlines the sign up process allowing customers to onboard on their own. Available in closed Beta.
  • Engage Digital, Version 21.3.4 (Release: Late August)
  • Engage Voice, Version 21.3.2 (Release date: August 2)
  • Engage Analytics
    • New Report Library is generally available with new documentation and training resources.
  • Engineering Improvements
    • Various improvements, including bug fixes and performance of Engage Voice software.
Engage Voice, Version 21.3.3 (Release: End of August)
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