Attention: The security certificate on some deskphones expired on August 16, 2024. RingCentral updated them, but if your phone isn’t working, it may be because the update failed. To get your phone working again, you’ll need to factory reset it and set it up again.
Individual SMS and Fax settings: Separate text settings and fax settings as separated setting tabs make it easier to access.
Consolidate AI settings for Closed caption and Live transcription: New unified AI settings in admin control (AI for Personal Assistant). Once enabled, closed captions and live transcription will be available for users across all package tiers.
Voicemail summary: RingSense AI Assistant will summarize the user’s voicemail based on its transcript.
Auto display Google object from Google Drive links: Automatically generates a preview with file name & type for the Google Drive link the user pastes in a conversation once a user connects to Google Drive.
RingCentral web app
Version 24.4.20 (Release date: November 2024)
Individual SMS and Fax settings: Separate text settings and fax settings as separated setting tabs make it easier to access.
Consolidate AI settings for Closed caption and Live transcription: New unified AI settings in admin control (AI for Personal Assistant). Once enabled, closed captions and live transcription will be available for users across all package tiers.
Voicemail summary: RingSense AI Assistant will summarize the user’s voicemail based on its transcript.
Auto display Google object from Google Drive links: Automatically generates a preview with file name & type for the Google Drive link the user pastes in a conversation once a user connects to Google Drive.
RingCentral mobile app
Version 24.4.20 (Release date: November 2024)
Share message summary: You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.
RingCentral Rooms
Version 24.4.20, Android/Windows (Release date: November 14, 2024)
Notification when the host and controller are not on the same network: The IT admin and users are notified when the Rooms host and Controller aren’t connected to the same local network. The IT admin can then adjust the network to optimize Rooms performance.
Support for 540p video resolution: RingCentral Rooms now supports low-resolution (540p) video to improve the viewer experience for Webinar attendees experiencing poor network connections.